Shipping policy
Shipping Policy
Thank you for shopping at HouseOfZen Essentials Crew. We want to ensure that your shopping experience with us is as convenient and enjoyable as possible. This Shipping Policy provides important information about our shipping practices and procedures.
1. Order Processing Time:
- We strive to process and ship orders as quickly as possible.
- Orders are typically processed within 3 business days from the date of purchase, excluding weekends and holidays.
- Please note that order processing times may vary during peak seasons or promotional periods.
2. Shipping Methods and Delivery:
- We offer various shipping methods to cater to your needs. The available options will be presented to you during the checkout process.
- Delivery times may vary depending on your location and the shipping method selected.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the progress of your package.
3. Shipping Costs:
- Shipping costs are calculated based on the destination, package weight, and shipping method chosen.
- The total shipping cost for your order will be displayed during the checkout process before you make your payment.
4. International Shipping:
- We offer international shipping to select countries. However, please note that customs duties, taxes, or import fees may be applicable upon delivery, and these charges are the responsibility of the recipient.
- International shipping times may vary depending on the destination country and customs clearance procedures. Please allow for additional time for international deliveries.
5. Undeliverable Packages:
- In the event that a package is deemed undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, the package will be returned to us.
- We will contact you to confirm the correct shipping address and arrange for reshipment. Additional shipping fees may apply.
6. Lost or Damaged Packages:
- We take utmost care in packaging and ensuring the safe delivery of your order. However, in rare cases of lost or damaged packages during transit, please contact our customer support team immediately.
- We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
7. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can use the provided tracking number to track the status of your package on the carrier's website.
Please note that our shipping policy applies to orders placed through our website. If you have made a purchase through one of our authorized retailers, please refer to their respective shipping policies.
If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team.
Thank you for choosing HouseOfZen.
Sincerely,
HouseOfZen Essentials Crew
Thank you for shopping at HouseOfZen Essentials Crew. We want to ensure that your shopping experience with us is as convenient and enjoyable as possible. This Shipping Policy provides important information about our shipping practices and procedures.
1. Order Processing Time:
- We strive to process and ship orders as quickly as possible.
- Orders are typically processed within 3 business days from the date of purchase, excluding weekends and holidays.
- Please note that order processing times may vary during peak seasons or promotional periods.
2. Shipping Methods and Delivery:
- We offer various shipping methods to cater to your needs. The available options will be presented to you during the checkout process.
- Delivery times may vary depending on your location and the shipping method selected.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the progress of your package.
3. Shipping Costs:
- Shipping costs are calculated based on the destination, package weight, and shipping method chosen.
- The total shipping cost for your order will be displayed during the checkout process before you make your payment.
4. International Shipping:
- We offer international shipping to select countries. However, please note that customs duties, taxes, or import fees may be applicable upon delivery, and these charges are the responsibility of the recipient.
- International shipping times may vary depending on the destination country and customs clearance procedures. Please allow for additional time for international deliveries.
5. Undeliverable Packages:
- In the event that a package is deemed undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, the package will be returned to us.
- We will contact you to confirm the correct shipping address and arrange for reshipment. Additional shipping fees may apply.
6. Lost or Damaged Packages:
- We take utmost care in packaging and ensuring the safe delivery of your order. However, in rare cases of lost or damaged packages during transit, please contact our customer support team immediately.
- We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
7. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can use the provided tracking number to track the status of your package on the carrier's website.
Please note that our shipping policy applies to orders placed through our website. If you have made a purchase through one of our authorized retailers, please refer to their respective shipping policies.
If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team.
Thank you for choosing HouseOfZen.
Sincerely,
HouseOfZen Essentials Crew