Refund policy

Return Policy

Thank you for choosing [Your Store Name] for your online clothing purchases. We want you to be completely satisfied with your order, and we understand that sometimes returns are necessary. We have developed a customer-friendly return policy to ensure a smooth and hassle-free return experience.

30-Day Return Guarantee:
We offer a 30-day return guarantee from the date of delivery on eligible items. If you are not satisfied with your purchase, please review the following guidelines:

1. Eligibility:
- The item must be unworn, unwashed, and in its original condition with all tags attached.
- Certain items, such as intimate apparel (lingerie, swimwear, etc.), earrings, and custom-made products, are not eligible for return due to hygiene and customization reasons, unless they are defective or damaged upon arrival.

2. Initiate Return:
- To initiate a return, please contact our customer support team within 30 days of receiving your order.
- Provide your order number, item details, and the reason for the return. Our team will guide you through the return process.

3. Return Shipping:
- You are responsible for the return shipping costs, unless the item is defective, damaged, or if we made an error in fulfilling your order.
- We recommend using a trackable shipping method and obtaining proof of postage to ensure the safe return of the item.

4. Refund Process:
- Once we receive the returned item and verify its eligibility, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 14 business days for the refund to reflect in your account, depending on your payment provider.

5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- Provide detailed information and include supporting photographs, if possible.
- We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

6. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

7. Non-Returnable Items:
- Certain items are non-returnable, including intimate apparel, earrings, and custom-made products, unless they are defective or damaged.

Please note that our return policy applies to online purchases made through our website. If you have made a purchase through one of our authorized retailers, please refer to their respective return policies.

We reserve the right to modify this return policy at our discretion. Any changes will be updated on our website. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.

Thank you for shopping with us!

Sincerely,

HouseOfZen Essentials Crew